Exceptional Customer Service
And We Can Prove It!
Many companies boast exceptional customer service, but at MedTrak, it is a true differentiator! We measure our client and member satisfaction annually and it continues to rank over 95%! In an industry where customer satisfaction typically rates in the below 75%, we think this says alot. We contribute these consistently high rankings to our culture that promotes going the extra mile for our clients, our partners and their members.
We call our customer service representatives pharmacy benefit advisors because they offer more than traditional customer service. They truly advocate on behalf of our clients and their members. We empower all of our employees from the front-line to top management to put the customer first. Unlike many other companies, we encourage calling MedTrak. We know that if you do, you'll get your issue resolved and have a great experience.
"I am very pleased with the service my entire family has received. Everyone is very knowledgeable and is always very patient with us and our questions, taking the time to explain things well."
- Kendra E., MedTrak Member