Contact us
Have a question? We're here to help.
Have a question? Please select what describes you best.
I am a:
Member, Prescriber or Doctor
With a question about:
Pharmacy Benefits
Please do not include any personal health information in this form. For questions/comments regarding Elixir Insurance Part D plans, please visit www.elixirinsurance.com. We can not accept changes or cancellations through this contact form.
Elixir Insurance Medicare Part D
Elixir Insurance provides Medicare Part D benefits to individuals and group retirees. Questions about your benefits should be directed to Elixir Insurance.
866-250-2005 / TTY 711
✉ customerservice@elixirinsurance.com Elixir Insurance Member Portal ❯ Pay your premium online ❯
Mail Order
Please do not include any personal health information in this form. For questions/comments regarding Elixir Insurance Part D plans, please visit www.elixirinsurance.com. We can not accept changes or cancellations through this contact form.
Specialty Pharmacy
Please do not include any personal health information in this form. For questions/comments regarding Elixir Insurance Part D plans, please visit www.elixirinsurance.com. We can not accept changes or cancellations through this contact form.
Retail Pharmacy
Please visit the pharmacy resources section on our provider page for more information about joining our network, billing, audits and more.
Billing: ✉ PharmacyPayables@elixirsolutions.com
Audits: ✉ PharmacyAudits@elixirsolutions.com
For any additional questions, please call our Pharmacy Help Desk at 800-361-4542
Consultant or Payer
With a question about:
Pharmacy Benefit Management
Hospice
Elixir Savings
Manufacturer Hub
More Ways to Contact Us:
Please refer to the back of your member ID card for the appropriate customer care phone number or use the BIN number on the front of your card to select the appropriate contact information below.
Rx Benefits for BIN 009893
800-361-4542 (TTY: 711)
✉ care@elixirsolutions.com
Member Portal ❯
Mail Order Pharmacy
866-909-5170 (TTY: 711)
✉ elixirpharmacy@elixirsolutions.com
Specialty Pharmacy
877-437-9012 (TTY: 711)
✉ specialty@elixirsolutions.com
Rx Benefits for BIN 800004
800-771-4648
✉ answers@elixirsolutions.com
Member Portal ❯
Mail Order Pharmacy
833-640-2847 (TTY: 711)
✉ elixirpharmacy@elixirsolutions.com